![]() ![]() Sometimes interruptions are more like overlapping statements that show support (“I think so too.”) or excitement about the conversation (“That’s so cool!”). One of the most frequent glitches in the turn-taking process is an interruption, but not all interruptions are considered “bad listening.” An interruption could be unintentional if we misread cues and think a person is done speaking only to have him or her start up again at the same time we do. It's not difficult to see the many problems inefficient listeners can create for themselves and others.Ĭonversations unfold as a series of turns, and conversational turn-taking has been likened to a dance where communicators try to avoid stepping on each other’s toes. We all want to be more than 25 percent efficient. Poor listening causes us many personal and professional problems. Studies have shown that immediately after listening to a 10-minute oral presentation, the average listener has heard, understood, and retained 50 percent of what was said. Within 48 hours, that drops off another 50 percent to a final level of 25 percent efficiency. In other words, we often comprehend and retain only one-fourth of what we hear. Numerous tests confirm that we are inefficient listeners. Define receiver apprehension and the impact it can have on a listener’s ability to attend to a message. ![]() Analyze how a listener’s personal biases can influence her or his ability to attend to a message.Explain how a listener’s attention span can limit the listener’s ability to attend to a speaker’s message.Understand the types of noise that can affect a listener’s ability to attend to a message.Identify your own poor listening habits. ![]()
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